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Frequently asked questions

Lou & Marks Presets are compatible with the Free & Paid Lightroom Mobile App. You can use Presets on both iPhone and Android devices.

Download the App For iPhone Here

Download the App For Android Here

Lou & Marks Presets are also compatible with Lightroom CC, Lightroom Classic and Lightroom 3-6 on a Desktop/Laptop Computer.

You can also use Lou & Marks Presets in Photoshop CC in your ACR Panel.

All Lou & Marks Presets are an instant download. Once you checkout your order is sent via email. You will be able to instantly download your Presets.

All purchases from Lou & Marks are one time payments. We do not offer any subscriptions.

Sometimes the download email goes to your Promotions or Spam folders and not your main inbox. If you check both those locations there could be an error with your email address. You can contact below for help.


Have questions about Lou & Marks Presets? 

Need help finding the right Preset Collection or aesthetic? Have questions about a current order?

Fill out the Contact Form or send me an email: and I will get back to you ASAP!

Many questions can be answered in my FAQs page here: FAQ

Business Hours: 

Monday-Friday 9:00 am - 5:00 pm

Thanks for contacting us. We'll get back to you as soon as possible.

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